![]() See also: Southwest Meltdown: status of flights to Latin America and the Caribbean Collapse of Southwest’s operations due to Winter Storm Elliot A Southwest Airlines plane takes off from Denver International Airport in winter. From this tool, the waiting times required to carry out de-icing procedures would be optimised. ![]() In addition, Southwest plans to introduce a new weather application that would provide its pilots with dynamic, real-time indications. The company remarked that it will increase the number of staff available during the upcoming winter season to encourage employee turnover and limit, for example, their time spent outdoors. The initiative includes purchasing additional de-icing trucks, securing additional de-icing pads, increasing the amount of de-icing fluid available at key airports in the network and acquiring more engine covers and engine heaters for cold weather operations. Soutwest reported that it is working to improve winter storm infrastructure and preparedness. Investments to improve winter storm response It also recently upgraded its crew scheduling solution after finding deficiencies last December. Southwest will upgrade customer service phone systems to improve efficiency during periods of high call volumes for particular situations. ![]() The company plans to invest more than 1.3 billion dollars in information technology systems upgrades and maintenance during 2023. However, over the next few months it will accelerate operational investments and prioritise the implementation of “tools and technology that allow for a greater pace of recovery during extreme events”. ![]() Advertisement - Southwest Airlines’ Tactical Action PlanĪt the end of 2022, Southwest began a five-year modernisation plan. ![]()
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